Your First Visit, Made Clear and Simple
We’ll guide you through each step so your first visit feels clear, supportive, and easy to navigate.
What to Expect at Your First Visit
Your first visit is a comprehensive but conversational evaluation focused on understanding you. Below are some areas we are likely to explore:
- What’s bringing you in and your current concerns
- Your medical and mental health history
- Past treatments and what has or hasn’t helped
- Your goals for care
- Important personal, cultural, or life factors
This appointment typically lasts 60 minutes and is focused on building a clear, collaborative understanding of your needs.
You’ll leave with:
- A clear understanding of your concerns
- A personalized plan for next steps
- Guidance on treatment options (if appropriate)
- Time to ask questions and feel heard
Before Your Appointment
To help us make the most of your visit, we’ll ask you to complete a few simple steps ahead of time.
Intake Forms
You’ll receive secure digital forms through our patient portal, including:
- Demographic information
- Medical and psychiatric history
- Current medications
- Consent forms
- Screening questionnaires (if applicable)
Completing these in advance allows us to focus on you—not paperwork.
Insurance Verification
Our team will verify your benefits before your visit and provide a clear explanation of:
- Copay or coinsurance
- Deductible status
- Telehealth coverage
- Any prior authorization requirements
We’ll review your benefits ahead of time, so you understand your coverage and any out-of-pocket costs.
Medication List
Bring a list of your current medications, including names, doses, and how often you take them.
Recent Records
If you have recent evaluations, therapy notes, or hospital records, you can upload them through the patient portal.
Telehealth Appointments
Secure, HIPAA-compliant virtual visits for patients who prefer care from home.
For the best experience:
- Choose a quiet, private space
- Ensure a stable internet connection
- Test your camera and microphone
- Log in a few minutes early
Telehealth visits are just as thorough and personalized as in-person care.
Our Approach to New Patients
Starting care can feel overwhelming. We aim to make the process clear, supportive, and centered around you.
- Clear — you’ll always know what to expect
- Collaborative — your voice and goals guide treatment
- Respectful — your identity and experiences matter
- Supportive — we meet you where you are, without judgment
Cancellation & No Show Policy
We ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late cancellations or missed appointments may result in a fee, as they limit availability for other patients.
If something comes up, please reach out—we’re happy to help you reschedule.
Payment Information
We accept:
- Insurance (see Insurance & Pricing page)
- Credit/debit cards
- HSA/FSA cards
Payment is due at the time of service.
We’ll review your benefits with you in advance so there are no surprises.